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Water Utilities Regulatory Authority (Consumer Complaints Settlement Procedure) Rules, 2012 (G.N. 10 of 2013).

Pays/Territoire
République-Unie de Tanzanie
Type du document
Règlement
Date
2013
Source
FAO, FAOLEX
Sujet
Énergie, Eau
Mot clé
Conservation de l'énergie/production de l'énergie Approvisionnement en eau Égouts Procédures judiciaires/procédures administratives Gouvernance Règlement des différends
Aire géographique
Afrique, Afrique Orientale, Pays les moins avances
Résumé

These Rules, made under section 40 of Energy and Water Utilities Regulatory Authority Act, govern the procedure related to the settlement of consumer complaints received by the Energy and Water Utilities Regulatory Authority (EWURA) in relation to the regulated sectors and for other related matters. A complaint may be filed with the Authority against a regulated supplier in respect of any matter connected with the regulated services by completing and filing the complaint form prescribed in the Third Schedule. A complaint may also be lodged by the Energy and Water Utilities Regulatory Authority Consumer Consultative Council. The Rules set out the procedure for the handling of complaints by EWURA and provide for appeal with the Fair Competition Tribunal established under the Fair Competition Act.

Texte intégral
Anglais
Site web
www.ewura.go.tz

Références - Législation

Implemente

Energy and Water Utilities Regulatory Authority Act, 2001 (Act No. 11 of 2001).

Législation | République-Unie de Tanzanie | 2001

Mot clé: Conservation de l'énergie/production de l'énergie, Institution, Approvisionnement en eau, Ouvrages, Égouts

Source: FAO, FAOLEX