Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989 (S.I. No. 1383 of 1989). Pays/Territoire Royaume-Uni Sous-division territoriale England Type du document Règlement Date 1989 Source FAO, FAOLEX Sujet Eau Mot clé Approvisionnement en eau Aire géographique Îles de l'Océan Atlantique, Europe, Europe et Asie Centrale, Atlantique Nord, Mer du Nord, Atlantique du Nord-Est, Europe du Nord Résumé The two principal changes are to regulation 5. A new paragraph (2)(c) entitles a customer to claim a credit where a water undertaker or a sewerage undertaker fails to despatch a substantive reply within 20 working days of receipt of a complaint about water or sewerage services in circumstances in which investigation of the complaint requires a visit by the undertaker to the customer's premises. A new paragraph (2)(f) provides an exemption where severe weather conditions make it impracticable to make the visit in time to comply. These Regulations make also some minor drafting amendments. Texte intégral Anglais Site web www.opsi.gov.uk Références - Législation Amende Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 (S.I. No. 1159 of 1989). Législation | Royaume-Uni | 1989 Mot clé: Approvisionnement en eau, Égouts Source: FAO, FAOLEX Abrogé par Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 (S.I. No. 594 of 2008). Législation | Royaume-Uni | 2008 Mot clé: Approvisionnement en eau, Égouts, Règlement des différends, Responsabilité/indemnisation Source: FAO, FAOLEX