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Energy and Water Utilities Regulatory Authority (Consumer Complaints Settlement Procedure) Rules, 2020 (G.N. 428 of 2020).

País/Territorio
República Unida de Tanzanía
Tipo de documento
Reglamento
Fecha
2020
Fuente
FAO, FAOLEX
Materia
Energía, Agua
Palabra clave
Conservación de energía/producción de energía Abastecimiento de agua Alcantarillado Procedimientos judiciales/procedimientos administrativos Gobernanza Solución de controversias
Área geográphica
Africa, Africa Oriental, Países menos desarrollados
Resumen

These Rules, made under section 40 of Energy and Water Utilities Regulatory Authority Act, govern the procedure related to the settlement of consumer complaints received by the Energy and Water Utilities Regulatory Authority (EWURA) in relation to the regulated sector and for other related matters. “Regulated sector” means electricity sub-sector, petroleum sub-sector, natural gas sub-sector, and water supply and sanitation sector. Any person may file a complaint against a regulated supplier in respect of any matter connected with the regulated services by completing and filing with the Authority the complaint form prescribed in the First Schedule. Also the the Energy and Water Utilities Regulatory Authority Consumer Consultative Council may lodge a complaint on behalf of any consumer. A party aggrieved by the decision of EWURA may appeal to the Fair Competition Tribunal.

Texto completo
Inglés
Página web
www.ewura.go.tz

Referencias - Legislación

Implementa

Energy and Water Utilities Regulatory Authority Act, 2001 (Act No. 11 of 2001).

Legislación | República Unida de Tanzanía | 2001

Palabra clave: Conservación de energía/producción de energía, Institución, Abastecimiento de agua, Instalaciones, Alcantarillado

Fuente: FAO, FAOLEX