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Water Supply and Sanitation (Quality of Service) Rules, 2016 (G.N. No. 176 of 2016).

Country/Territory
United Republic of Tanzania
Document type
Regulation
Date
2016
Source
FAO, FAOLEX
Original source
Tanzania Official Gazette of 13 May 2016.
Subject
Water
Keyword
Water supply Sewerage Legal proceedings/administrative proceedings Water charges Standards
Geographical area
Africa, Eastern Africa, Least Developed Countries
Abstract

These Regulations, made under section 28 of the Water Supply and Sanitation Act, 2009, govern the quality of service and related matters on the provision of water supply and sanitation services in all Mainland Tanzania except in the DAWASA Designated Area (as designated by the Dar es Salaam Water and Sewerage Authority Act). A holder of a licence issued under the Energy and Water Utilities Regulatory Authority (EWURA) Act and the Act to provide Water Supply and Sanitation Services is obliged to meet all the quality of service targets as prescribed in the First Schedule. Licence holders that do not meet the quality standards shall pay compensation to customers. A licence holder shall, on an annual basis, report to EWURA on the attainment and non-attainment of the quality of service targets. The Regulations also make provision with respect to application for water supply and sanitation services by customers, connection and metering, payment of services, maintenance, a complaints handling procedure, and a Public Awareness Programme to be implemented by the licence holder.

Full text
English
Website
www.ewura.go.tz

References - Legislation

Implements

Water Supply and Sanitation Act, 2009 (No. 12 of 2009).

Legislation | United Republic of Tanzania | 2009

Keyword: Basic legislation, Water supply, Sewerage, Freshwater resources management, Institution, Waterworks, Policy/planning, Right to water, Non-governmental entity, Water abstraction, Water users' associations, Basin/catchment/watershed, Community management, Special fund, Freshwater pollution, Inspection, Offences/penalties, Pollution control, Human rights, Inland waters

Source: FAO, FAOLEX

Repealed by

Water Supply and Sanitation Services (Licensing and Quality of Service) Rules, 2020 (G.N. No. 849 of 2020).

Legislation | United Republic of Tanzania | 2020

Keyword: Water supply, Sewerage, Legal proceedings/administrative proceedings, Water charges, Standards, Authorization/permit

Source: FAO, FAOLEX