Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2000 (S.I. No. 2301 of 2000).

Sujet

Eau

Mot clé

Approvisionnement en eau

Aire géographique

Îles de l'Océan Atlantique, Europe, Europe et Asie Centrale, Atlantique Nord, Mer du Nord, Atlantique du Nord-Est, Europe du Nord

Entry into force notes

Coming into force on 20 September 2000.

Résumé

These Regulations amend the Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989, which provide for customers of water and sewerage undertakers to be entitled to a payment or credit where the undertaker fails to maintain certain minimum standards of service in connection with the supply of water or sewerage services to domestic premises. They make regulation 3 of the 1989 Regulations (keeping appointments) apply to appointments made over the telephone, and allows customers to specify a two-hour time-band for an appointment; (b) they reduce the time limit for responding to requests regarding account queries and requests about payment arrangements and requests to change payment methods; (c) they reduce the time limit for responding fully to all written complaints about water or sewerage services; (d) it increases the notice undertakers are required to give of planned interruptions of supply 48 hours; (e) they reduce the period for restoring the supply under regulation 7; (f) they increase the payments for household customers for standards relating to appointments, billing queries, complaints, warning notices and interruptions, and ; (g) they require companies to make payments automatically to customers affected by standards relating to interruptions of supply, warning notices and sewer flooding (regulations 6, 7 and 7B), including an additional penalty payment in the event of a claim.

Texte intégral

Anglais

Site web

www.opsi.gov.uk

Références - Législation

Amende

Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 (S.I. No. 1159 of 1989).

Législation | Royaume-Uni | 1989

Mot clé: Approvisionnement en eau, Égouts

Source: FAO, FAOLEX