Performance Benchmarking Guidelines for Water Supply and Sanitation Authorities.

The objective of the Performance Benchmarking Guidelines is to provide details and clarifications on how the Energy and Water Utilities Regulatory Authority (EWURA) will benchmark or compare the performance of the Water Supply and Sanitation Authorities (WSSAs). Benchmarking seeks to identify standards or best practices to apply in measuring and improving performance. The Guidelines provide details and clarifications on how EWURA will benchmark and compare the performance of WSSAs. It includes a detailed description of the performance benchmarking approach, key performance indicators and targets, collection and validation of data and information, comparative analysis and dissemination and disclosure. Performance indicators are categorized into the following three groups- (i) Protection of the user interests The purpose of this group of indicators is to assess to which degree the user interests are protected, as far as the service accessibility and the service quality are concerned. (ii) Sustainability of the operator The purpose of this group of indicators is to assess to which degree of sustainability of the WSSA under the economic and financial, infrastructure, operational and human resources point of view. (iii) Environmental sustainability The purpose of this group of indicators is to assess to which degree the environmental aspects associated with the WSSA’s activities are being considered.