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Lesotho Electricity Authority (Resolution of Disputes) Rules, 2010 (L.N. No. 34 of 2010).

Pays/Territoire
Lesotho
Type du document
Règlement
Date
2010
Source
FAO, FAOLEX
Sujet
Énergie, Eau
Mot clé
Règlement des différends Conservation de l'énergie/production de l'énergie Gouvernance
Aire géographique
Afrique, Nations en développement sans littoral, Pays les moins avances, Afrique Méridionale
Résumé

These Rules, made under the Lesotho Electricity Authority Act, 2002, authorizes the Lesotho Electricity Authority (LEWA) to adjudicate disputes and complaints arising between licensed operators or between licensed operators and customers in terms of section 105 of the Act. The Rules provide with procedural requirements respecting such dispute resolution. A licensee shall use all reasonable endeavors to resolve the customer's complaint to the customer's satisfaction subject to the provisions of his license and the Act. Where, in a customer's opinion, a complaint raised by a customer directly against a licensee has not been resolved satisfactorily by the licensee, the customer may refer the matter under dispute to the Authority by notice, in writing, and shall agree to be bound by the Authority's determination of the dispute. decision of the Authority shall, in any proceedings under these rules, be final and binding on the parties notwithstanding the right of any party to seek recourse under Schedule 2 of the Act where a final order issued by the Authority subsequent to these proceedings is refuted.

Texte intégral
Anglais
Site web
www.lewa.org.ls

Références - Législation

Implemente

Lesotho Electricity Authority Act (No. 12 of 2002).

Législation | Lesotho | 2002

Mot clé: Conservation de l'énergie/production de l'énergie, Institution

Source: FAO, FAOLEX