Federal Law No. 15 of 2020 on Consumer Protection. Pays/Territoire Émirats arabes unis Type du document Législation Date 2020 Source FAO, FAOLEX Sujet Alimentation et nutrition, Général Mot clé Loi-cadre Protection du consommateur Commerce/industrie/sociétés Éducation Mesures fiscales et de marché Commerce intérieur Monitorage Emballage/étiquetage Santé publique Aire géographique Moyen-Orient, Afrique du Nord et Proche-Orient, Golfe Persique Entry into force notes This Law enters into force the day after its publication in the Official Gazette. Résumé This Law comprising 38 articles divided into V Chapters, aims to protect all consumer rights, including the right to a standard quality of goods and services and the right to obtain them at the declared price. It further seeks to preserve the health and safety of the consumer when using the goods or receiving the service and encourages healthy consumption patterns. The Law protects the data of the consumers and prohibits suppliers from using it for marketing. The Law applies to all goods and services sold or provided by suppliers, advertisers, and commercial agents across the UAE’s mainland and free zones. It also covers goods sold through eCommerce platforms registered in the UAE. Meanwhile, it does not apply to eCommerce activities that are carried out between customers in the UAE and eCommerce businesses registered outside the UAE. Among the Consumer Rights when purchasing a good or receiving a service there are (i) appropriate and safe environment; (ii) correct information; (iii) education and raised awareness in respect of his rights and obligations; (iv) right to choose the most appropriate product or service available in the market; (v) protected privacy and security of private data; (vi) respect of religious values, customs, and traditions; (vii) just and prompt settlement of disputes; (viii) fair compensation for damages incurred (art.4). The supplier also must (i) display the goods in a clear and legible manner; (ii) provide the consumer with a dated invoice that includes his trade name, address, type of goods or service sold or provided, its price and quantity. The invoice must be in Arabic and the provider may add any other language, as he deems fit. Article 9 states that in the event of a crisis, emergency circumstances, or unusual conditions in the internal or external markets, the Minister may take all necessary measures to protect and preserve the interest of Consumers from any harm, and he may issue a decision specifying the selling prices, and all suppliers in the State shall be bound by this decision. The Law prohibits and voids any contracted conditions that would harm the consumer. It also makes null and void, any clause of the contract that would exempt the supplier from any of the obligations stipulated in this Law (art.21). Texte intégral Arabe/Anglais Site web www.moec.gov.ae; https Références - Législation Abroge Federal Law No.24 of 2006 regarding Consumer Protection. Législation | Émirats arabes unis | 2006 Mot clé: Loi-cadre, Protection du consommateur, Commerce intérieur, Monitorage, Inspection, Santé publique, Fraude, Contrôle de qualité alimentaire/innocuité des produits alimentaires, Emballage/étiquetage Source: FAO, FAOLEX Implementé par Cabinet Resolution No.66 of 2023 regarding the Executive Regulations of Federal Law No.15 of 2020 on Consumer Protection. Législation | Émirats arabes unis | 2023 Mot clé: Protection du consommateur, Commerce/industrie/sociétés, Éducation, Mesures fiscales et de marché, Commerce intérieur, Monitorage, Emballage/étiquetage, Santé publique Source: FAO, FAOLEX