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Consumer Protection Act [Chapter 14:14], No. 4 of 2019

Pays/Territoire
Zimbabwe
Type du document
Législation
Date
2019
Source
FAO, FAOLEX
Titre complet
AN ACT To protect the consumer of goods and services by ensuring a fair, efficient, sustainable and transparent market place for consumers and business; to provide for the establishment of the Consumer Protection Commission and its functions; to provide for the regulation of Consumer Advocacy Organizations; to provide for alternative dispute resolution; to repeal Consumer Contracts Act [Chapter 8:03]; and to provide for matters connected therewith or incidental thereto.
Sujet
Agriculture et développement rural, Général
Mot clé
Protection du consommateur Protection sociale Produits agricoles Autorisation/permis Commerce/industrie/sociétés Sécurité alimentaire Commerce intérieur
Aire géographique
Afrique, Afrique Orientale, Nations en développement sans littoral
Résumé

This Act applies to all transactions occurring within Zimbabwe, or the promotion of any goods or services, or the supply of any goods or services within Zimbabwe, or goods or services that are supplied or performed in terms of a transaction to which this Act applies, irrespective of whether any of those goods or services are offered or supplied in conjunction with any other goods or services, or separately from any other goods or services. The application of the Act excludes items of goods or services promoted or supplied to the State; services to be supplied under an employment contract; in terms of which the consumer has an asset value or annual turnover which equals or exceeds the threshold value prescribed by the Minister; or if the transaction falls within an exemption granted by the Minister. The Act establishes the Consumer Protection Commission and cloaks it with legal personality. It provides for the composition, constitution and administration of the Commission. The functions of the Commission includes; to protect consumers from unconscionable, unreasonable, unjust or improper trade practices; as well as deceptive, misleading, unfair or fraudulent conduct; promote fair business practices; conduct conciliation and arbitration between parties; coordinate and network consumer activities and liaise with consumer organizations and the competent authorities and agencies locally and outside Zimbabwe to protect consumer interests; negotiate and conclude undertakings and consent orders; promote consumer confidence, awareness, empowerment, and the development of a culture of consumer responsibility, through individual and group education, vigilance, advocacy and activism, among others. The Act allows for the accreditation of consumer protection advocacy groups where the groups promote or represents the interests of all or a specific category of consumers, or is committed to achieving the purposes of the Act, or engages in actions to promote and advance consumer interests. The Act provides for certain fundamental rights of consumers, including the right of consumers to education and awareness; right to health and safety; right to choose and choice of goods or services; right to select suppliers; right to cancel advance reservation, booking or order; right to disclosure of information regarding goods or services and disclosure of prices; right to be heard, access to justice and redress; right to return goods; right to fair contractual agreements; among others. The Act provides for electronic transactions and requires a supplier who offers goods and services through electronic transactions to avail certain information to consumers, including; full name and legal status; physical address and phone number; website address and e-mail address; membership of any self-regulatory or accreditation body to which that supplier belongs, etc.

Texte intégral
Anglais