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Community Services (Complaints, Reviews and Monitoring) Act 1993.

Pays/Territoire
Australie
Sous-division territoriale
New South Wales
Type du document
Législation
Date
1993 (2016)
Source
FAO, FAOLEX
Titre complet
An Act to provide for complaints, reviews and monitoring in relation to the provision of community services; to provide for Official Community Visitors and their functions; to confer and impose functions on the Ombudsman, to confer and impose functions on the Civil and Administrative Tribunal; and for other purposes.
Sujet
Terre et sols
Mot clé
Entité non-gouvernementale Institution Monitorage Gestion communautaire Règlement des différends Peuples autochtones
Aire géographique
Asie et Pacifique, Australie et Nouvelle-Zélande, Océan Indien, Océanie, Pacifique Sud
Entry into force notes
Dates of entry: Div 1 of Part 6, and Part 8, 1.10.1993, sec 2 and GG No. 104 of 24.9.1993, p. 5900.
Résumé

The objects of this Act, consisting of 53 sections divided into seven Parts and completed by two Schedules, are as follows: a) to foster, in community services and programs, and in related services and programs, an atmosphere in which complaints and independent monitoring are viewed positively as ways of enhancing the delivery of those services and programs, b) to provide for the resolution of complaints about community services and programs, especially complaints by persons who are eligible to receive, or receive, those services, by families and by persons advocating on behalf of such persons or families, c) to encourage, wherever reasonable and practicable, the resolution of complaints at a local level, d) to encourage, wherever reasonable and practicable, the resolution of complaints through alternative dispute resolution, e) to provide independent and accessible mechanisms for the resolution of complaints, for the review of administrative decisions and for the monitoring of services, programs and complaint procedures, f) to encourage compliance with, and facilitate awareness of, the objects, principles and provisions of the community welfare legislation, including by education, g) to provide for independent monitoring of community services and programs, both generally and in particular cases. The following principles must be observed in exercising functions under this Act: the paramount consideration in providing a service for a person must be the best interests of the person, a person who is eligible to receive, or receives, a community service is also to receive an adequate explanation of the service, is to be heard in relation to the service and may question decisions or actions that affect the person in relation to the service, a service provider is to promote and respect the legal and human rights of a person who receives a community service and must respect any need for privacy or confidentiality, a service provider is, to the best of his or her ability, to provide such information about the service as may enable an appropriate decision to be made by the person for whom the service is, or is to be, provided, a service provider is to enable a complaint about the service to be dealt with fairly, informally and quickly and at a place convenient to the complainant, a complaint about the provision of a service is to be dealt with even if it is made by another person on behalf of the person eligible to receive, or receiving, the service.

Texte intégral
Anglais
Site web
www.legislation.nsw.gov.au

Références - Législation

Implementé par

Community Services (Complaints, Reviews and Monitoring) Regulation 2004.

Législation | Australie | 2004 (2015)

Mot clé: Entité non-gouvernementale, Institution, Monitorage, Gestion communautaire, Règlement des différends

Source: FAO, FAOLEX