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Act on Consumer Protection (No. 8 of 1999).

Pays/Territoire
Indonésie
Type du document
Législation
Date
1999
Source
FAO, FAOLEX
Source d'origine
Warta Cafi No. 57, 16 July 1999, pp. 8-19.; Warta Cafi No. 58, 20 July 1999, pp. 11-21.
Sujet
Alimentation et nutrition
Mot clé
Contrôle de qualité alimentaire/innocuité des produits alimentaires Fraude Protection du consommateur Règlement des différends Législation de base
Aire géographique
Asie, Asie et Pacifique, East Asian Seas, Océan Indien, Asie du Sud-Est
Entry into force notes
The Act comes in force one year after the date of promulgation.
Résumé

This Act aims at strengthening the protection of consumers by creating a system of "legal certainty and transparency", by promoting consciousness, capability, and independence of consumers, by prescribing rules for business agents (defined in article 1 and by raising the quality of goods and services (art. 3). Rights and obligations of consumers are outlined in article 4. Rights and obligation of business agents are outlined in articles 6 to 28. The remaining provisions deal with supervision by authorities, including the National Agency for Consumer Protection established under article 31, settlement of disputes between consumers and agents and investigation into offences. The Government shall set up agencies for the settlement of consumers' disputes in second-level regions. (65 articles divided into 15 Chapters)

Texte intégral
Anglais