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Water and Sewerage Industry (Customer Service Standards) Regulations 2019.

País/Territorio
Australia
Subdivisión territorial
Tasmania
Tipo de documento
Reglamento
Fecha
2019
Fuente
FAO, FAOLEX
Materia
Agua
Palabra clave
Protección del consumidor Protección social Normas Restricciones para el uso Abastecimiento de agua Alcantarillado
Área geográphica
Asia y Pacifico, Australia y Nueva Zelandia, Océano Índico, Oceania, Pacífico Sur
Resumen

These Regulations establish customer service standards for regulated entities. Part 2 requires a customer service code to specify that a regulated entity must publish a customer charter and must not contravene it. Part 3 clarifies that a customer service code must also contain information relating to connections that is included in a price and service plan in accordance with section 56U of the Water and Sewerage Industry Act 2008, and must specify the circumstances, if any, in which a regulated entity may request a person to pay a security deposit for the connection, maintenance, upgrade or renewal of the regulated entity's infrastructure to a property owned or occupied by the person. Part 4 moreover requires customer service code to specify matters relating to supply and disconnection, these include restrictions, circumstances relating to disconnection or restriction because of debt, policy on planned and unplanned interruptions, provision to be made for special needs customers, and rate of water flow.

Texto completo
Inglés
Página web
www.legislation.tas.gov.au

Referencias - Legislación

Implementa

Water and Sewerage Industry Act 2008.

Legislación | Australia | 2008 (2021)

Palabra clave: Efluente de aguas residuales/vertido, Sustancias peligrosas, Residuos peligrosos, Eliminación de desechos, Gestión de desechos, Abastecimiento de agua, Alcantarillado, Protección del consumidor, Infracciones/sanciones, Autorización/permiso, Monitoreo

Fuente: FAO, FAOLEX