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Water and Sewerage Industry (Customer Service Standards) Regulations 2019.

Country/Territory
Australia
Territorial subdivision
Tasmania
Document type
Regulation
Date
2019
Source
FAO, FAOLEX
Subject
Water
Keyword
Consumer protection Social protection Standards Use restrictions Water supply Sewerage
Geographical area
Asia and the Pacific, Australia and New Zealand, Indian Ocean, Oceania, South Pacific
Abstract

These Regulations establish customer service standards for regulated entities. Part 2 requires a customer service code to specify that a regulated entity must publish a customer charter and must not contravene it. Part 3 clarifies that a customer service code must also contain information relating to connections that is included in a price and service plan in accordance with section 56U of the Water and Sewerage Industry Act 2008, and must specify the circumstances, if any, in which a regulated entity may request a person to pay a security deposit for the connection, maintenance, upgrade or renewal of the regulated entity's infrastructure to a property owned or occupied by the person. Part 4 moreover requires customer service code to specify matters relating to supply and disconnection, these include restrictions, circumstances relating to disconnection or restriction because of debt, policy on planned and unplanned interruptions, provision to be made for special needs customers, and rate of water flow.

Full text
English
Website
www.legislation.tas.gov.au

References - Legislation

Implements

Water and Sewerage Industry Act 2008.

Legislation | Australia | 2008 (2021)

Keyword: Effluent waste water/discharge, Hazardous substances, Hazardous waste, Waste disposal, Waste management, Water supply, Sewerage, Consumer protection, Offences/penalties, Authorization/permit, Monitoring

Source: FAO, FAOLEX