LEWA (Resolution of Complaints for Water and Sewerage Services) Rules 2013 (L.N. No. 102 of 20123). Country/Territory Lesotho Document type Regulation Date 2013 Source FAO, FAOLEX Subject Water Keyword Water supply Sewerage Dispute settlement Legal proceedings/administrative proceedings Geographical area Africa, Landlocked Developing Nations, Least Developed Countries, Southern Africa Abstract These Rules, made under sections 34 and 35 of the Lesotho Electricity Authority Act, concern procedures for complaints that a customer may have about water and sewerage services provided by a licensee. A customer has a right to lodge a complaint with the Lesotho Electricity Authority. The Rules specify requirements for admissibility of the complaint by the Authority. The Authority may either mediate in a dispute or make a determination on the complaint. Full text English Website www.lewa.org.ls References - Legislation Implements Lesotho Electricity Authority Act (No. 12 of 2002). Legislation | Lesotho | 2002 Keyword: Energy conservation/energy production, Institution Source: FAO, FAOLEX