Lesotho Electricity and Water Authority (Resolution of Complaints for Water and Sewerage Services) Rules, 2013 (L. N. No. 102 of 2013). Country/Territory Lesotho Document type Regulation Date 2013 Source FAO, FAOLEX Subject Water Keyword Water supply Sewerage Legal proceedings/administrative proceedings Dispute settlement Geographical area Africa, Landlocked Developing Nations, Least Developed Countries, Southern Africa Abstract The Rules, made by the Chairman of the Board of the Lesotho Electricity Authority under the Lesotho Electricity Authority Act 2002, shall apply to a complaint by the customer against licensee regarding services in the field of water supply and sewerage. Subject to the provision of these Rules, a customer has a right to lodge a complaint with the Authority. Upon receipt of the complaint and after satisfying itself that the complaint meets specified requirements, the Authority shall conduct its in Full text English Website www.lewa.org.ls