Law 7 of 2017 on Consumer Protection. Country/Territory Jordan Document type Legislation Date 2017 Source FAO, FAOLEX Subject General Keyword Framework law Consumer protection Business/industry/corporations Cooperative/producer organization Dispute settlement Education Equity Fiscal and market measures Fraud Institution Internal trade International trade Monitoring Packaging/labelling Processing/handling Public health Geographical area Asia, Middle East, Near East and North Africa, Red Sea & Gulf of Aden, Western Asia Entry into force notes This Law enters into force 60 days after its publication in the Official Gazette. Abstract This Law comprising 26 Articles is designed to safeguard consumers in the provision of goods and services. Article 3 states that the consumer has the right of (i) obtaining goods or services that achieve their purpose without causing any harm to his interests or health during the normal or expected use; (ii) clearly obtaining complete and correct information about the good or service he is purchasing and the terms of sale for it; (iii) obtaining complete and clear information before completing the purchase process about the obligations it owes to the supplier and the supplier’s rights vis-à-vis the consumer; (iv) choosing the good or service he wants to buy without unjustified pressure or restrictions; (v) obtaining proof of his purchase of the good or service and the basic details of the purchase process; (vi) filing lawsuits for anything that might violate, damage, or restrict his rights, including requiring fair compensation for the damage he suffers as a result; (vii) obtaining complete and correct information about the provider. Under Article 4, the provider is committed to the following (i) verifying the declared quality of the goods or services he deals with and their suitability for use or consumption according to what they were prepared for; (ii) ensure that the goods or services that he deals in conform to the advertised characteristics and that those goods or services achieve the declared results for the consumer; (iii) delivering the commodity to the consumer or providing the service to him within the agreed upon period or within the usual period for that without delay; (iv) providing products that do not violate intellectual property rights; (v) respecting religious values, customs, traditions, and consumer dignity. Furthermore, the supplier is required to offer post-sales services, particularly maintenance and essential spare parts for goods or services where such support is necessary. Article 6 outlines the circumstances under which a product or service is deemed defective, and in such cases, as per Article 7, the supplier is obligated to accept its return and provide a refund upon the consumer's request. Article 8 explicitly prohibits the dissemination of any advertisements that could mislead or deceive consumers regarding the nature of the product or service. An advertisement is considered misleading if it contains false, inaccurate, or incomplete information, and it is also forbidden to advertise goods or services that pose a risk to consumer health or safety or whose origin is uncertain. Full text Arabic Website alp.unescwa.org