Decree No. 631 of the Cabinet of Ministers validating the Instruction on submittal and examination of consumer claims. Country/Territory Latvia Document type Regulation Date 2006 Source FAO, FAOLEX Subject Food & nutrition Keyword Consumer protection Access-to-information Geographical area Europe, Europe and Central Asia, European Union Countries, Northern Europe Abstract This Decree establishes the modalities of submittal and examination of consumer claims related to nonconformity and noncompliance of commodities or services to contractual terms and conditions and also expertise of produce and services. Consumer claims shall be submitted at the address of purchase of commodities or services. At the moment of purchase the consumer shall be informed of the right to submit claim. Submitted claim must be examined within 10 working days and a written response shall be forwarded to the consumer. Full text Russian Website latvia.news-city.info