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Consumer Protection Act No. 9 of 2016.

Country/Territory
Saint Lucia
Document type
Legislation
Date
2016
Source
FAO, FAOLEX
Long title
An Act to provide for the promotion and protection of consumer rights in relation to the supply of goods and the provision of services; ensure protection of life, health and safety of consumers; to establish a Consumer Protection Board and a Consumer Protection Appeals Tribunal and for related matters.
Subject
Food & nutrition
Keyword
Access-to-information Agricultural commodities Basic legislation Capacity building Certification Liability/compensation Enforcement/compliance Consumer protection Court/tribunal Data collection/reporting Fraud Dispute settlement Food quality control/food safety Business/industry/corporations Packaging/labelling Offences/penalties Public health Registration
Geographical area
Americas, Caribbean, Latin America and the Caribbean, North Atlantic, Small Island Developing States
Entry into force notes
This Act shall come into force on a day fixed by the Minister through an Order published in the Official Gazette.
Abstract

This Act lays down rules to promote and advance the social and economic welfare of consumers through the establishment of legal framework that enables fair, accessible, efficient, sustainable and responsible consumer market; promotion of fair business practices; consumer protection from unfair and improper practices; promotion of environmental responsibility in consumer markets; consumer awareness-raising to encourage responsible and informed consumer choice and behavior; and development of an accessible, consistent, harmonized, effective and efficient system of redress for consumers. This Act shall apply to all persons involved in trade or business whether through the purchasing or supplying of goods or services. This Act sets forth provisions on the establishment, structure, functions, and powers of Consumer Protection Board; procedures for the investigation and resolving of consumer complaints and disputes regarding goods and services; the establishment, composition, powers and proceedings of Consumer Protection Appeals Tribunal; terms and conditions of consumer agreements; consumer rights; duties of suppliers; false, misleading and deceptive presentation of goods or service, unfair methods or practices, and restrictive trade practices; consumer safety requirements; declaration of unsafe goods; establishment of a regional alert system; recall of goods; liability of any goods, including animal or agricultural produce; distance selling; and offences and penalties. The duties of suppliers are identified in this Act as(I) registration and identification of suppliers, (II) product labeling and trade descriptions, (III) disclosure of environmental facts on the packages, (IV) disclosure of used, re-conditioned, re-built and re-made goods, (V) supply of goods or service of reasonable and acceptable quality, (VI) charging consumer for assistance, (VII) providing all reasonable information to consumers, (VIII) disclosure of price of goods or service, (IX) issuing warranties in relation to goods or service, (X) providing service approved by the consumer, (XI) replacement or repair of damaged goods sold to consumer, and (XII) liabilities from breach of contract, duty or obligation. Consumer rights include the right to select supplier, goods or services, right to choose and examine goods, right to accept goods or service, right in relation to unsolicited goods or service, right to authorize service, right of consumers’ estate to choose whether to uphold consumer agreement, right to cancel reservation, right to cancel agreement or return the goods which are partially eaten, consumed, depleted or destroyed, right with respect to deliver of goods or supply of service, right to information in plain and understandable language, and right to information in English language. The Minister may make regulations for consumer safety in matters of safety of goods, and accurate and reliable information relating to goods.

Full text
English
Website
www.govt.lc

References - Legislation

Amended by

The Consumer Protection (Amendment) Act, no. 14 of 2021.

Legislation | Saint Lucia | 2021

Keyword: Consumer protection, Court/tribunal, Dispute settlement, Access-to-information, Governance, Research, Vending, Inspection, Food quality control/food safety

Source: FAO, FAOLEX